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Hotel Bookings with Rocketmiles - Terms and Conditions

 By participating in this Program for the purchase or redemption of hotel bookings with Rocketmiles, you are deemed to have accepted and agreed to these Terms and Conditions (and any additional terms and conditions stipulated by BIGLIFE Sdn Bhd (formerly known as BIG Loyalty Sdn Bhd and Think Big Digital Sdn Bhd) (“BIG”) from time to time which are legally binding.


Rocketmiles Hotel Bookings– Purchase and/or Redemption of BIG Points at Rocketmiles platform/website 

  1. The Hotel Bookings with Rocketmiles (“Rocketmiles Hotel Bookings”) is offered by BIG in collaboration with our partner, Rocket Travel Inc (“Rocketmiles”). The products and services listed under Rocketmiles Hotel Bookings for purchase or redemption by BIG Members are offered, provided and supplied by Rocketmiles or its merchant partners or service partners. All products and services under Rocketmiles Hotel Bookings are directly provided and fulfilled by Rocketmiles or its merchant partners or service partners in accordance with the hotel or service provider’s respective terms and conditions.
  2. By clicking on the “Confirm Reservation” button before BIG Members are allowed to proceed with redemption or purchase of products and/or services offered under Rocketmiles Hotel Bookings, all BIG Members are deemed to have read, understood and expressly agreed to be bound by the Terms and Conditions of the Program as stated herein and any additional terms and conditions stipulated by BIG from time to time (as may be applicable) including the decisions by BIG in all matters related therein.
  3. Rocketmiles Hotel Bookings offered for purchase and redemption are strictly subject to availability.
  4. The number of BIG Points required for any purchase or redemption of Rocketmiles Hotel Bookings are subject to change and BIG, as the owner and operator of “BIG Loyalty Program” where BIG Points are issued and redeemed by BIG Members, reserves the right to fix and change the price of BIG Points, impose additional restrictions and/or conditions in using the BIG Points for purchase or redemption from time to time at its sole and absolute discretion, and all such decisions by BIG shall be deemed final and conclusive and BIG will not entertain any complaint or dissatisfaction in relation thereto.
  5. Purchase or redemption of Rocketmiles Hotel Bookingscan only be done by BIG Members at the Rocketmiles platform/website.
  6. Rocketmiles Hotel Bookings redeemed using BIG Points or purchased with credit card or debit card payment are non-refundable and may not be cancelled upon confirmation of purchase via redemption except in the event of the failure by the respective merchants or service partners to provide, honour or fulfil the relevant products or services. In such instance, all queries with respect to any refund must be made by BIG Members directly to Rocketmiles’ customer care.
  7. All Rocketmiles Hotel Bookings purchased or redeemed are subject to the respective hotel’s or service provider’s terms and conditions for every product and/or services purchased or redeemed.
  8. Any queries relating to the products or services purchased or redeemed under Rocketmiles Hotel Bookings subsequent to the redemption or purchase thereof shall be made directly to Rocketmiles and/or its respective hotels or service providers and BIG is not responsible for the actual products or services redeemed/purchased by BIG Members or the fulfilment thereof. The Program does not constitute and should not be regarded as a recommendation or endorsement by BIG of any product or service listed, offered or sold through Rocketmiles Hotel Bookings or the quality, service level or rating thereof. BIG hereby expressly disclaims any representation, warranty or undertaking in relation to the quality, fitness, merchantability, suitability, status or adequacy of any product or service listed or offered by Rocketmiles or the respective hotels under Rocketmiles Hotel Bookings.


Award of BIG Points

  1. BIG Points shall be awarded to every BIG Member for the booking of hotels with Rocketmiles through debit card or credit card payment at the award rate of 1 BIG Point for every spend of RM1 via the Rocketmiles Website. To qualify for the award of BIG Points, BIG Members must make a successful booking of hotel under Rocketmiles Hotel Bookingsat the Rocketmiles platform/Website (“Successful Booking”) to be entitled for the award of BIG Points. For the avoidance of doubt, BIG Points will only be awarded for hotel bookings made via credit/debit card and not via redemption of BIG Points.
  2. BIG Points will not be awarded for purchases made with any promotional codes or vouchers.
  3. BIG reserves the absolute right, at any time, to verify the validity of Successful Order and/or identity of BIG Members at any point of time.
  4. The award of BIG Points will be credited to BIG Member’s BIG loyalty membership account within fourteen days (14) (or any other period as BIG deem appropriate) of the Successful Order subject to BIG receiving all necessary information as deemed necessary.
  5. BIG reserves the absolute right to substitute and/or replace the award of BIG Points from time to time without any prior notice to the BIG Members and/or to change BIG Points award ratio at any time without any prior notice.
  6. BIG reserves the right at its  sole discretion to disqualify, decline or reject any transaction by BIG Member(s) and/or not to award or to retract or forfeit the award of BIG Points from any BIG Member if BIG believes or has reason to suspect that the BIG Member has (singularly or jointly with any other BIG Member) undertaken fraudulent practice(s) and/or activities with respect to the purchase of any products or services through this Program in order to earn BIG Points or undertaken any activities (including but not limited to fraudulent activities) harmful to the Program or to BIG.
  7. The award of BIG Points under this Program is also subject to Rocketmiles’ or the respective hotel’s or service provider’s product terms and conditions including Rocketmiles’ refund policy for every product or service purchased or redeemed by the BIG Member through this Rocketmiles Hotel Bookings.
  8. BIG reserves the right to use any personal data and/or images of BIG Members in relation to Rocketmiles Hotel Bookings and in accordance with BIG’s privacy policy and by participating in Rocketmiles Hotel Bookings, all BIG Members are deemed to have consented to such use with no monetary payment whatsoever.
  9. BIG Members may be contacted with respect to any matter in relation to Rocketmiles Hotel Bookingsor the ‘BIG Loyalty Program’, at any time deemed appropriate by BIG, via email or any other mode of communication deemed appropriate by BIG.
  10. BIG reserves the absolute right to cancel, terminate or suspend the Program with or without any prior notice and/or assigning any reason. For the avoidance of doubt, cancellation, termination or suspension by BIG shall not entitle BIG Members to any claim or compensation against BIG for any and/or all losses or damages suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.
  11. Retro-claims by BIG Members for the award of BIG Points will not be entertained. Any request by BIG Members to verify their BIG Member account or to be eligible for BIG Points after redemption or completion of purchase without verifying their respective BIG Member account will not be entertained.
  12. The terms and conditions contained herein shall prevail over any inconsistent terms, conditions, provisions or representations contained in any other Program or advertising materials for Rocketmiles Hotel Bookings. In the event of any inconsistency between the English version and any translation thereof, the English version of the terms and conditions shall prevail and supersede.
  13. BIG reserves the absolute right to vary, delete or add to any of these terms and conditions (wholly or in part) from time to time without any prior notice. BIG’s decision in relation to all aspects of the Rocketmiles Hotel Bookings including the award of BIG Points to eligible BIG Members is deemed final, binding and conclusive under all circumstances and no correspondence, complaint or appeal whatsoever will be entertained.


Terms & Conditions of BIG Points as form of payment for Hotel Bookings with Rocketmiles

  1. The option to use BIG Points as a form of payment for hotels bookings with Rocketmiles is only available for BIG Members with a minimum of 1000 BIG Points remaining in his or her BIG Membership account.
  2. Any deduction of BIG Points as a form of payment is only available in pre-determined blocks as determined by BIG.
  3. The price of BIG Points is subject to change and BIGLIFE Sdn Bhd (formerly known as BIG Loyalty Sdn Bhd and  Think BIG Digital Sdn Bhd) (“BIG), as the owner and operator of the loyalty program referred as the “BIG Loyalty Program’” where BIG Points are issued and redeemed by BIG Members, reserves the right to fix and change the price of BIG Points, impose additional restrictions and/or conditions in using the BIG Points as form of payment from time to time at its sole and absolute discretion, and all such decisions by BL shall be deemed final and conclusive and BL will not entertain any complaint or dissatisfaction in relation thereto.
  4. BIG Points as form of payment can only be used to deduct the published hotel rates and is not available to deduct any other fees and taxes including but not limited to Sales and Services Tax (“SST”) which must be paid by credit/debit card.
  5. All fees and charges including BIG Points used as form of payment are subject to Rocketmiles and the relevant hotel’s terms and conditions along with BIG Loyalty Program membership terms and conditions.
  6. By using your BIG Points as a payment currency for hotel bookings with Rocketmiles, you are deemed to have accepted and agreed to these Terms and Conditions (and any additional terms and conditions stipulated by BL from time to time) which are legally binding.
  7. BIG Members who are suspended or blacklisted under the BIG Loyalty Program are not entitled to use BIG Points as form of payment for hotel bookings with Rocketmiles.




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Last Updated on 19 March 2019