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  • Terms & Policies




1. The option to use BIG Points as a form of payment for the parking fee incurred at AirAsia RedQ is only available for BIG Members (having subscribed and registered for membership under the loyalty and rewards program operated by BIGLIFE Sdn Bhd (“BL”) under the name “BIG Loyalty” and have a unique registration number known as the “BIG Member ID” issued by BL at the point of performing such payment, via OurCar.my mobile app (“Dedicated App”).


2. Any deduction of BIG Points as a form of payment is only available at a minimum knock-off rate of 125 BIG Points for every RM1 parking fee (“Redemption Rate”) incurred at AirAsia RedQ.


3. The Redemption Rate is subject to change and BL reserves the right to fix and change the Redemption Rate, impose additional restrictions and/or conditions in using BIG Points as form of payment from time to time at its sole and absolute discretion, and all such decisions by BL shall be deemed final and conclusive and BL will not entertain any complaint or dissatisfaction in relation thereto.


4. Once the parking fee is paid in the form of BIG Points on the Dedicated App, BIG Members shall direct all queries or parking related issues at AirAsia RedQ to AirAsia Berhad and BL is not responsible for the actual parking services redeemed by BIG Member thereof. BL hereby expressly disclaims any representation, warranty or undertaking in relation to the quality, fitness, merchantability, suitability, status or adequacy of any service provided by AirAsia Berhad.


5. Once a payment has been made using BIG Points as form of payment on the Dedicated App, no refund of BIG Points is allowed, and any refund is strictly subjected to AirAsia Berhad’s refund policy as applicable.


6. By using your BIG Points as a payment currency for acquiring of parking services at AirAsia RedQ, you are deemed to have accepted and agreed to these Terms and Conditions (and any additional terms and conditions stipulated by BL from time to time) which are legally binding.


7. BIG Members who 

(i) are suspended or blacklisted under the BIG Loyalty Program or 

(ii) have insufficient BIG Points in the BIG Member account are not entitled to use BIG Points as form of payment for acquiring parking services at AirAsia RedQ.


8. BL reserves the right at its sole discretion to disqualify, decline or reject any transaction by BIG Member(s) if BL believes or has reason to suspect that the BIG Member has (singularly or jointly with any other BIG Member) undertaken fraudulent practice(s) and/or activities with respect to the purchase of services through this program or undertaken any activities (including but not limited to fraudulent activities) harmful to the BIG Loyalty Program or to BL.


9. BL reserves the right to use any collected personal data and/or images of BIG Members who have redeemed BIG Points on the Dedicated App in accordance with BL’s privacy policy and by using the OurCar.my app to redeem BIG Points, all BIG Members are deemed to have consented to such use with no monetary payment whatsoever.


10. BIG Members may be contacted with respect to any matter in relation to the Dedicated App or the BIG Loyalty Program, at any time deemed appropriate by BL, via email or any other mode of communication deemed appropriate by BL.


11. BL reserves the absolute right to cancel, terminate or suspend this program with or without any prior notice and/or assigning any reason. For the avoidance of doubt, cancellation, termination or suspension by BL shall not entitle BIG Members to any claim or compensation against BL for any and/or all losses or damages suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.


12. The Terms and Conditions contained herein shall prevail over any inconsistent terms, conditions, provisions or representations contained in any other program. In the event of any inconsistency between the English version and any translation thereof, the English version of the Terms and Conditions shall prevail and supersede.


13. BL reserves the absolute right to vary, delete or add to any of these Terms and Conditions (wholly or in part) from time to time without any prior notice. BL’s decision in relation to all aspects herein including the award of BIG Points to eligible BIG Members is deemed final, binding and conclusive under all circumstances and no correspondence, complaint or appeal whatsoever will be entertained.



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Last Updated on 5 November 2019