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  1. By participating in this Program for the purchase and/or redemption of BIG rewards known as BIG Deals at BIG mobile application, you are deemed to have accepted and agreed to these Terms and Conditions (and any additional terms and conditions stipulated by BIGLIFE SDN. BHD. (Company No. 201001040731 (924656-U)) ((“BIG”) from time to time) which are legally binding.
  2. The BIG Deals program (“Program”) is offered by BIG in collaboration with our merchant partners including their respective service providers (“Merchant Partners”). The products and/or services listed under BIG Deals for purchase or redemption by BIG Members are offered, provided and supplied by Merchant Partners in accordance with their respective terms and conditions.
  3. By clicking on the “Proceed” button before BIG Members are allowed to proceed with redemption or purchase of products and/or services offered under BIG Deals, all BIG Members are deemed to have read, understood and expressly agreed to be bound by the Terms and Conditions of the Program as stated herein and any additional terms and conditions stipulated by BIG from time to time (as may be applicable) including the decisions by BIG in all matters related therein.
  4. BIG Deals offered for purchase and/or redemption are strictly subject to availability.
  5. The number of BIG Points required for any purchase or redemption of BIG Deals are subject to change and BIG, as the owner and operator of “BIG Loyalty Program” where BIG Points are issued and redeemed by BIG Members, reserves the right to fix and change the price of BIG Points, impose additional restrictions and/or conditions in using the BIG Points for purchase or redemption from time to time at its sole and absolute discretion, and all such decisions by BIG shall be deemed final and conclusive and BIG will not entertain any complaint or dissatisfaction in relation thereto.
  6. Purchase or redemption of BIG Deals can only be done by BIG Members at the BIG mobile app which can be downloaded at Android Store or Apple I-Tunes.
  7. BIG Deals purchased or redeemed using BIG Points and/or purchased with credit card or debit card payment are non-refundable and may not be cancelled upon confirmation of purchase via redemption except in the event of the failure by the respective Merchant Partner to provide, honour or fulfil the relevant products and/or services. In such instance, all queries with respect to any refund must be made by BIG Members directly to the relevant Merchant Partner’s customer care.
  8. All BIG Deals purchased or redeemed are subject to the respective Merchant Partner’s terms and conditions for every product and/or services purchased or redeemed.
  9. Any queries relating to the products and/or services purchased or redeemed under BIG Deals subsequent to the redemption and/or purchase thereof shall be made directly to the respective Merchant Partner and BIG is not responsible for the actual products and/or services redeemed/purchased by BIG Members or the fulfilment thereof. The Program does not constitute and should not be regarded as a recommendation or endorsement by BIG of  any product or service listed, offered or sold through this Program or the quality, service level or rating thereof. BIG hereby expressly disclaims any representation, warranty or undertaking in relation to the quality, fitness, merchantability, suitability, status or adequacy of any product or service listed or offered by every Merchant Partner under BIG Deals.
  10. BIG reserves the right to use any personal data and/or images of BIG Members in any manner and/or for any purpose as it deems fit and by participating in this Program, all BIG Members are deemed to have consented to such use with no monetary payment whatsoever.
  11. BIG Members may be contacted with respect to any matter under this Program or the ‘BIG Loyalty’, at any time deemed appropriate by BIG, via email or any other mode of communication deemed appropriate by BIG.
  12. BIG reserves the absolute right to cancel, terminate or suspend the Program with or without any prior notice and/or assigning any reason. For the avoidance of doubt, cancellation, termination or suspension by BIG shall not entitle BIG Members to any claim or compensation against BIG for any and/or all losses or damages suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.
  13. The terms and conditions contained herein shall prevail over any inconsistent terms, conditions, provisions or representations contained in any other Program or advertising materials for the Program. In the event of any inconsistency between the English version and any translation thereof, the English version of the terms and conditions shall prevail and supersede.
  14. BIG reserves the absolute right to vary, delete or add to any of these terms and conditions (wholly or in part) from time to time without any prior notice. BIG’s decision in relation to all aspects of the Program is deemed final, binding and conclusive under all circumstances and no correspondence, complaint or appeal whatsoever will be entertained.


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Last Updated on 29 June 2020