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  • Terms & Policies


  1. This BIG Points Gift Card Purchase and Transfer Program (“Program”) is organised by BIGLIFE Sdn. Bhd. (Company No. 201001040731 (924656-U)) (“BIG”). By participating in this Program, you are deemed to have accepted and agreed to these Terms and Conditions (and any additional terms and conditions stipulated by BIG from time to time which are legally binding).

  1. Participation in this Program allows you to: - 

(i) purchase gift cards (“BIG Points Gift Card”) pre-loaded with any of the following denominations of BIG Points offered by BIG at the BIG Rewards mobile application (“BIG Platform”) for the price shown below by way of payment cards or any other mode of payments as approved by BIG: - 

 BIG Points Gift Card Denomination

Price (RM)*

400 BIG Points 


900 BIG Points 


1,800 BIG Points 


2,700 BIG Points 


5,000 BIG Points


10,000 BIG Points


*In the event payment is made in any other foreign currency, the payment shall be converted to Ringgit Malaysia and foreign exchange rate and other related charges may apply 

(ii) and transfer such BIG Points Gift Cards purchased to other BIG Members via the BIG Platform subject to the following terms: -

(a) Each BIG Points Gift Card purchased pursuant to this Program cannot be transferred more than once;

(b) the sender and the recipient of the BIG Points Gift Card must be a BIG Member (having subscribed and registered for membership under the loyalty and rewards program operated by BIG under the name “BIG Rewards Program”) and have a unique registration number known as the “BIG Member ID” issued by BIG in order to receive the BIG Points Gift Card*. 

*BIG Points Gift Card codes will be reflected in the Voucher section of the BIG Rewards account of the purchaser upon purchase and recipient upon completion of transfer of such BIG Points Gift Cards. 

** Purchaser of a BIG Points Gift Card is not allowed to transfer the BIG Points Gift Card if such BIG Points Gift Card has been redeemed or utilised (whether partially or full) by the purchaser.

3. BIG, as the owner and operator of the BIG Rewards Program, reserves the right to impose limits on the number of Gift Card transfers from time to time as it deems necessary, without notice, and such decisions by BIG shall be deemed final and conclusive and BIG shall not entertain any compliant or dissatisfaction in relation thereto.

4. Once the request for transfer of BIG Points Gift Card is submitted, such request cannot be revoked or reversed.  

5. Upon successful transfer of BIG Points Gift Card, the sender and recipient of the BIG Points Gift Card will receive a notification on such transfer/ receipt of BIG Points Gift Card, sent to their email registered with BIG.  

6. Usage of BIG Points is subject to the BIG Membership Terms and Conditions. 

7. BIG Members who are suspended or blacklisted under the BIG Rewards Program are not entitled to participate nor transfer any BIG Points pursuant to this Program.

8.Any BIG Points Gift Card not redeemed within its validity period shall expire upon expiry of such validity period. 

9. No refund, replacement or cash back would be considered against the BIG Points Gift Card. Once this BIG Points Gift Card is issued, BIG will not entertain any request for cancellation.

10. Any redemption request cannot be revoked, cancelled, changed, returned or exchanged for cash.

11. The BIG Points Gift Card is for one-time use only and not partially redeemable. If the cost of the goods and/or services purchased using the BIG Points Gift Card exceeds the redeemable value of the BIG Points Gift Card, the bearer of the BIG Points Gift Card is required to pay (by way of cash, BIG Points top-up or any other means approved by BIG or merchants, as case may be) the difference between the purchase price of the goods and/or services and the value of the BIG Points Gift Card.

12.A BIG Points Gift Card cannot be exchanged for a BIG Point Gift Card of a different denomination, nor can the unused value of two or more BIG Points Gift Cards be consolidated.

13. BIG is not responsible for and will not replace any lost or stolen digital BIG Points Gift Cards.

14. Any dispute with regards to the BIG Points Gift Card must be referred to BIG and the decision of BIG shall be final.

15. Lost, tapered or duplicate BIG Points Gift Card is not acceptable or replaceable.

Other Terms and Conditions

16. BIG reserves the right to use any personal data of BIG Members in any manner and/or for any purpose as it deems fit, in accordance with its Privacy Policy which can be found at BIG’s website and by participating in this Program, all BIG Members are deemed to have consented to such use with no monetary payment whatsoever.

17. BIG Members may be contacted with respect to any matter under this Program or the ‘BIG Rewards', at any time deemed appropriate by BIG, via email or any other mode of communication deemed appropriate by BIG.

18. BIG, its subsidiaries, affiliates, and associated companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Program (in which case that liability is limited to the minimum allowable by law).

19. BIG reserves the absolute right to cancel, terminate or suspend the Program with or without any prior notice and/or assigning any reason. For the avoidance of doubt, cancellation, termination or suspension by BIG shall not entitle BIG Members to any claim or compensation against BIG for any and/or all losses or damages suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.

20. The Terms and Conditions contained herein shall prevail over any inconsistent terms, conditions, provisions or representations contained in any other Program or advertising materials for the Program. These Terms and Conditions may be translated into other languages. In the event of any inconsistency between the English version and any translation thereof, the English version of the Terms and Conditions shall prevail and supersede.

21. BIG reserves the absolute right to vary, delete or add to any of these Terms and Conditions (wholly or in part) from time to time without any prior notice. BIG's decision in relation to all aspects of the Program is deemed final, binding and conclusive under all circumstances and no correspondence, complaint or appeal whatsoever will be entertained.

22. These Terms and Conditions shall be governed by the laws of Malaysia.

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Last Updated on 25 March 2021