We're glad to answer any questions
you may have about your membership

  • BIG Rewards Membership
  • BIG Rewards App
  • BIG Points
  • Earn BIG Points
  • Redeem with BIG Points
  • AirAsia Freedom Flyer Programme
  • AirAsia Credit Cards (Malaysia)
  • Terms & Policies

  1. The option to use BIG Points as a form of payment for AirAsia flights is only available for BIG Members with a minimum of 100 BIG Points remaining in his or her BIG Membership account.
  2. Any deduction of BIG Points as a form of payment is only available in pre-determined blocks of 20%, 50%, 70%, 90% and 100% of balance BIG Points available in BIG Member’s account except where the balance in the account remaining is less than 500 BIG Points whereby a full deduction of all remaining BIG Points is the only available form of payment.
  3. The price of BIG Points is subject to change and BIGLIFE SDN. BHD. (formerly known as BIG Loyalty Sdn. Bhd. and Think BIG Digital Sdn. Bhd.)(“BL”), as the owner and operator of the loyalty program referred as the “BIG Loyalty Program’” where BIG Points are issued and redeemed by BIG Members, reserves the right to fix and change the price of BIG Points, impose additional restrictions and/or conditions in using the BIG Points as form of payment from time to time at its sole and absolute discretion, and all such decisions by BL shall be deemed final and conclusive and BL will not entertain any complaint or dissatisfaction in relation thereto.
  4. BIG Points as form of payment can only be used to deduct the base fare and/or special services request and is not available to deduct any other fees and taxes including Sales and Services Tax (“SST”) which must be paid in by credit/debit card.
  5. All fees and changes including BIG Points used as form of payment are subject to AirAsia’s terms and conditions of carriage and fare conditions applicable to that ticket and the BIG Loyalty Programmemembership terms and conditions.
  6. By using your BIG Points as a payment currency for AirAsia flights, you are deemed to have accepted and agreed to these Terms and Conditions (and any additional terms and conditions stipulated by BL from time to time) which are legally binding.
  7. BIG Members who are suspended or blacklisted under the BIG Loyalty Programme are not entitled to use BIG Points as form of payment for AirAsia flights.

Yes or No
Last Updated on 18 March 2019