BIG Xchange is the world’s first airline points exchange platform allowing BIG Members to convert between BIG Points and partner points seamlessly and instantly.
BIG Members are required to register their bank cards or loyalty cards on the AirAsia BIG Loyalty app under the My BIG Membership section. Upon one-time successful registration, BIG members will be able to convert their credit card or loyalty points to AirAsia BIG Points anytime, anywhere on the BIG Loyalty app thereafter. Members can decide to convert their points in blocks based on the set minimum conversion amount.
Operated by AirAsia Berhad and Think BIG Digital Sdn Bhd.
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By using this BIG Xchange hub, you are deemed to have read, understood and expressly agreed to be bound by the Terms & Conditions of the BIG Xchange programme (“BIG Xchange Programme”) as stated herein and any additional terms and conditions as may be stipulated by BIG Loyalty Sdn Bhd (formerly known as Think BIG Digital Sdn Bhd) (“BIG”) from time to time.
To qualify and participate in the BIG Xchange Programme, you must;
be an existing BIG Member, having subscribed and registered for membership under the loyalty and rewards program operated by BIG under the name “BIG Loyalty Programme” and have a BIG Loyalty Membership account, with a unique registration number known as the “BIG Member ID” issued by BIG at the time of conducting your conversion transaction; and
have a valid/active partner loyalty membership with sufficient points to convert.
You confirm that for the purposes of participating in the BIG Xchange Programme offered or operated by the loyalty partner and BIG, the sharing, transfer, retrieval, updating and processing of your personal information and data related to your BIG Loyalty Membership account (including your BIG Member ID and balance of BIG Points) may occur between BIG and the loyalty partner, and you agree and consent to the processing and sharing of your personal information and data for purposes of the same.
Details of the exchange ratio from the partner’s loyalty points to BIG Points (BP) is available on the airasiabig.com website under ‘Points Conversion’. The conversion ratio may be revised from time to time by BIG at BIG’s sole and absolute discretion.
BP converted will be credited to your BIG Membership account within the same day upon completion of the conversion request.
BIG reserves the right at its sole discretion to cancel any BIG Member’s account and/or to forfeit the BPs from any BIG Member it believes has undertaken suspicious or fraudulent practices and/or activities or other activities harmful to the BIG Xchange Programme or BIG.
BPs are not exchangeable and/or transferable for cash. The usage of BPs and your membership is subject to the BIG Loyalty Programme’s separate terms and conditions.
BIG accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, corrupted or misdirected conversion requests made by any BIG Member whether due to error, omission, alteration, tampering, deletion, theft, destruction or otherwise. BIG shall further bear no responsibility for any damage, loss (including but not limited to direct, indirect and consequential loss), liability, injury or disappointment incurred or suffered by the members in connection with the BIG Xchange Programme.
The Terms and Conditions contained herein shall prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional or advertising materials related to the BIG Xchange Programme.
BIG reserves the absolute right to vary, delete or add to any of these Terms and Conditions (wholly or in part) from time to time without any prior notice. BIG’s decision in relation to all aspects of the BIG Xchange Programme (where it relates to BIG) is final and conclusive under all circumstances.
In the event of any inconsistency, conflict, ambiguity or discrepancy between the English version and any other languages of these terms and conditions, the English version shall prevail at all times.