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Terms and Conditions of BIG Xchange

1. By using this BIG Xchange hub, you are deemed to have read, understood and expressly agreed to be bound by the Terms & Conditions of the BIG Xchange programme (“BIG Xchange Programme”) as stated herein and any additional terms and conditions as may be stipulated by BIGLIFE Sdn. Bhd. (“BIG”) and/or our loyalty partner (“Loyalty Partner”) from time to time.

2. To qualify and participate in the BIG Xchange Programme via the BIG Xchange platform on (i) BIG Rewards mobile application, (ii) airasia.com website or (iii) airasia.com mobile application (collectively referred to as “Dedicated Platforms” and singularly as “Dedicated Platform”), you must;

        a. be an existing BIG Member, having subscribed and registered for membership under the loyalty and rewards program operated by BIG under the name “BIG Rewards Programme” and have a BIG Rewards Membership account, with a unique registration number known as the “BIG Member ID” issued by BIG at the time of conducting your points conversion transaction; and

        b. have a valid/active partner loyalty membership (“Partner Loyalty Membership”) with sufficient points to convert.

3. You confirm that for the purposes of participating in the BIG Xchange Programme offered and/or operated by the Loyalty Partner and/or BIG, the sharing, transfer, retrieval, updating and processing of your personal information and data related to your BIG and Partner Loyalty Membership account (including your BIG and/or Partner Member ID and balance of BIG and/or Partner Loyalty Points) may occur between BIG and the Loyalty Partner, and you agree and consent to the processing and sharing of your personal information and data for purposes of the same.

4. You have the option to convert the Partner Loyalty Points* to BIG Points or vice versa through the BIG Xchange platform on the Dedicated Platform(s) via the following methods: -

(*Partner Loyalty Points of the Partner Loyalty Membership account added to universal points hub on the BIG Xchange platform. You may add or remove the Partner Loyalty Membership account to or from the universal points hub on the BIG Xchange platform at your sole and absolute discretion)

    4.1. Instant Points Conversion

        a. Conversion of Partner Loyalty Points to BIG Points

             1. Link your Partner Loyalty Membership account with your BIG Membership account to have the list of Loyalty Partners and the respective points conversion ratio displayed.

             2. Select “Instant” option and click on preferred linked Loyalty Partner’s tile to convert.

            3. Determine the number of Partner Loyalty Points to be converted to BIG Points by using the slider or simply key in the number of Partner Loyalty Points that you wish to convert and proceed.

            4. Upon successful conversion, Partner Loyalty Points will be deducted from your Partner Loyalty Membership account and BIG Points will be credited to your BIG Membership account instantly.

            5. Subject to the points conversion structure displayed, you are allowed to make multiple points conversion transactions unless a limit is imposed on the number of points conversion transaction performed pursuant to this Programme.

            6. BIG Points received upon conversion are valid for a period of two (2) years from the date of such BIG Points are credited to your BIG Membership account.


        b. Conversion of BIG Points to Partner Loyalty Points

            1. Link your Partner Loyalty Membership account with your BIG Membership account to have the list of Loyalty Partners and the respective points conversion ratio displayed.

            2. Select “Instant” option and click on preferred linked Loyalty Partner’s tile to convert.

            3. Click on the icon displaying two (2) arrows pointing at opposite directions to enable conversion of BIG Points to Partner Loyalty Points.

           4. Determine the number of BIG Points to be converted to Partner Loyalty Points by using the slider or simply key in the number of BIG Points to be converted and proceed.

           5. Upon successful conversion, BIG Points will be deducted from your BIG Membership account and Partner Loyalty Points will be credited to your Partner Loyalty Membership account instantly.

           6. Subject to the points conversion structure displayed, you are allowed to make multiple points conversion transactions unless a limit is imposed on the number of points conversion transaction performed pursuant to this Programme.

           7. The validity of the Partner Loyalty Points received upon conversion are subjected to the terms of use of the Partner Loyalty Programme.


  4.2. Points Conversion by Code

          a. Conversion of Partner Loyalty Points to BIG Points

           1. Link your Partner Loyalty Membership account with your BIG Membership account to have the list of Loyalty Partners and the respective Loyalty Partner Points denominations displayed.

           2. Select “Convert by Code” option and click on Earn BIG Points tab.

           3. Click on the preferred Loyalty Partner’s tile to receive the BIG Points code.

           4. Apply the BIG Points code in the “Convert by Code” page column which enables you to utilise Partner Loyalty Points to redeem BIG Points in accordance with the specified conversion rate, within the validity period of the BIG Points code.

           5. Once expired, validity of the unredeemed BIG Points code will not be extended or refunded.

           6. Partner Loyalty Points will be deducted from your Partner Loyalty Membership account and BIG Points will be credited to your BIG Membership account instantly upon successful redemption of BIG Points code.

           7. BIG Points code can only be redeemed ONCE.

           8. BIG Points code can be transferred to another BIG Member.  

          9. BIG Points received upon redemption of BIG Points code are valid for a period of two (2) years from the date of such BIG Points are credited to your BIG Membership account.


    b. Conversion of BIG Points to Partner Loyalty Points

         1. Link your Partner Loyalty Membership account with your BIG Membership account to have the list of Loyalty Partners and the respective Partner Loyalty Points denominations displayed.

         2. Select “Convert by Code” option and click on Earn Partner Loyalty Points tab.

         3. Click on the preferred Loyalty Partner’s tile to receive the Loyalty Partner’s code.

         4. Apply the Loyalty Partner’s code in the “Convert by Code” to redeem Loyalty Partner’s code in accordance with the specified conversion ratio within the validity period of the Loyalty Partner’s code. For avoidance of doubt, a Loyalty Partner’s code can only be redeemed once subject to one Loyalty Partner’s code per transaction.

        5. Upon successful redemption of a Loyalty Partner’s code, the Loyalty Partner’s code will be stored as a voucher in My Vouchers column of the BIG Rewards mobile application.  

        6. You are required to “Tear” the voucher and apply the voucher code in the respective Loyalty Partner’s page to redeem Partner Loyalty Points.

        7. The voucher code can be redeemed multiple times subject to availability of such voucher for redemption of Partner Loyalty Points and validity of such voucher code.

        8. For avoidance of doubt, BIG Points will be deducted from your BIG Member account and Partner Loyalty Points will be credited to your Partner Loyalty Membership account instantly upon successful redemption of voucher code.

        9. Loyalty Partner’s Points Code can be transferred to another member of Partner Loyalty Membership.  

       10. Usage of Partner Loyalty Points is subject to the respective Partner’s Loyalty Membership terms and conditions.


4.3. Points Conversion by eForm Request

  a. Conversion of Partner Loyalty Points to BIG Points

       1. Link your Partner Loyalty Membership account with your BIG Membership account to have the list of Loyalty Partners and the respective Partner Loyalty Points denominations displayed.

       2. Click on the points conversion tile and fill up the points conversion request form by providing the required information to facilitate conversion of points.

       3. Subject to you maintaining sufficient Partner Loyalty Points in the Partner Loyalty Membership account and due completion of the form, Partner Loyalty Points will be deducted from your Partner Loyalty Membership account and BIG Points will be credited to your BIG Membership account within fourteen (14) days from the date of submission of the duly completed form.

     4. Upon successful conversion of points, such transaction cannot be cancelled or reversed.


  b. Conversion of BIG Points to Partner Loyalty Points

    1. Link your Partner Loyalty Membership account with your BIG Membership account to have the list of Loyalty Partners and the respective Partner Loyalty Points denominations displayed.

    2. Click on the points conversion tile and fill up the points conversion request form by providing the required information to facilitate conversion of points.

    3. Subject to you maintaining sufficient BIG Points in your BIG Membership account and due completion of the form, BIG Points will be deducted from your BIG Membership account and Loyalty Points will be credited to your Partner’s Loyalty Membership account within fourteen (14) days from the date of submission of the duly completed form.

    4. Upon successful conversion of points, such transaction cannot be cancelled or reversed.


4.4. Convert and Redeem

   a. Instant Points Conversion and Redemption

     1. Link your Partner Loyalty Membership account with your BIG Membership account to have the list of Loyalty Partners and the respective Partner Loyalty Points denominations displayed.

     2. Select the “Convert and Redeem” option to convert Partner Loyalty Points to BIG Points and have the option to redeem on a first-come-first-served basis any product that is available on the redemption catalogue published on the Convert and Redeem page of the BIG Rewards mobile application.

     3. Every successful conversion of BIG Points towards redemption of the respective product on the redemption catalogue will be recorded in a progressive bar of the product and BIG Member is required to accumulate the total BIG Points required for the redemption of the respective product;

    4. If the total BIG Points remaining in your BIG Membership account subsequent to the conversion transaction is insufficient to redeem the product selected on the redemption catalogue, you may purchase the additional BIG Points required via cash top-up for redemption of the relevant product, subject to BIG Points top-up Terms and Conditions [https://www.airasiabig.com/my/en/askbig-mobile?topic=26&sub=-1&subsub=-1&article=286]. This is subject to the conversion of BIG Points reaching the minimum threshold of BIG Points required to redeem the product.  

   5. Pending completion of the redemption transaction, it is advisable to reserve the product, wherein the specified number of minimum BIG Points will be deducted from your BIG Membership.

   6. Failure to complete the redemption transaction within the respective promo period will result in cancellation of the reservation.

   7. In the event the reservation is cancelled, the BIG Points deducted from your BIG Membership account will be returned immediately.

   8. Upon successful redemption transaction, the BIG Points utilised to redeem the product from the redemption catalogue will be deducted immediately from your BIG Membership account. For avoidance of doubt, a redemption transaction cannot be cancelled once performed.

   9. The redemption catalogue is subject to change from time to time without prior written notice Items promoted in the redemption catalogue are limited in numbers and available for a limited period only as specified within the redemption catalogue.

  10. Once redeemed, the respective merchant shall be solely responsible for all customer service in related to the product redeemed and for supplying the product provided the terms and conditions of BIG Xchange Programme are met. Any queries by BIG Member in relation to the same shall be directed to the respective merchant directly.


 b. Conversion and Redemption via Points Code

     1. Link your Partner’s Loyalty Membership account with your BIG Membership account to have the list of Loyalty Partners and the respective Partner Loyalty Points denominations displayed.

     2. Subject to the terms of conversion of Partner’s Loyalty Points to BIG Points using points code, apply the BIG Points code received to the “Convert by Code” tab in the Convert and Redeem page of the BIG Rewards mobile application to have the BIG Points credited to your BIG Membership account.

    3. You may redeem on a first-come-first-served basis any item that is available on the redemption catalogue published on the Convert and Redeem page of the BIG Rewards mobile application.

    4. Every successful conversion of BIG Points towards redemption of the respective product on the redemption catalogue will be recorded in a progressive bar of the product and BIG Member is required to accumulate the total BIG Points required for the redemption of the respective product;

    5. If the total BIG Points remaining in your BIG Membership account subsequent to the conversion transaction is insufficient to redeem the product selected on the redemption catalogue, you may purchase the additional BIG Points required via cash top-up for redemption of the relevant product, subject to BIG Points top-up Terms and Conditions [https://www.airasiabig.com/my/en/askbig-mobile?topic=26&sub=-1&subsub=-1&article=286]. This is subject to the conversion of BIG Points reaching the minimum threshold of BIG Points required to redeem the product.

    6. Pending completion of the redemption transaction, it is advisable to reserve the product, wherein the specified number of minimum BIG Points will be deducted from your BIG Membership.

    7. Failure to complete the redemption transaction within the respective promo period will result in cancellation of the reservation.

    8. In the event a reservation is cancelled, the BIG Points deducted from your BIG Membership account will be returned immediately.

    9. Upon successful redemption transaction, the BIG Points utilised to redeem the product from the redemption catalogue will be deducted immediately from your BIG Membership account. For avoidance of doubt, a redemption transaction cannot be cancelled.

    10. The redemption catalogue is subject to change from time to time without prior written notice Items promoted in the redemption catalogue are limited in numbers and available for a limited period only as specified within the redemption catalogue. 

    11. Once redeemed, the respective merchant shall be solely responsible for all customer service in related to the product redeemed and for supplying the product provided the terms and conditions of BIG Xchange Programme are met. Any queries by BIG Member in relation to the same shall be directed to the respective merchant directly.


5. BIG reserves the right at its sole discretion to cancel any BIG Member’s account and/or to forfeit the BIG Points from any BIG Member it believes has undertaken suspicious or fraudulent practices and/or activities or other activities harmful to the BIG Xchange Programme or BIG.

6. BIG Points are not exchangeable and/or transferable for cash. The usage of BIG Points and your membership is subject to the BIG Rewards Programme’s separate terms and conditions.

7. BIG accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, corrupted or misdirected conversion requests made by any BIG Member whether due to error, omission, alteration, tampering, deletion, theft, destruction or otherwise. BIG shall further bear no responsibility for any damage, loss (including but not limited to direct, indirect and consequential loss), liability, injury or disappointment incurred or suffered by the members in connection with the BIG Xchange Programme.

8. The Terms and Conditions contained herein shall prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional or advertising materials related to the BIG Xchange Programme.

9. BIG reserves the absolute right to vary, delete or add to any of these Terms and Conditions (wholly or in part) from time to time without any prior notice.  BIG’s decision in relation to all aspects of the BIG Xchange Programme (where it relates to BIG) is final and conclusive under all circumstances.

10. The usage of Partner Loyalty Points shall be in accordance with the Partner’s Loyalty Membership terms and conditions.

11. Upon conversion from BIG Points to Partner Loyalty Points, Loyalty Partner is fully responsible for all fulfilment and customer service in connection with Partner Loyalty Points (and the goods and/or services related to redemption of Partner Loyalty Points thereto) and for supplying and fulfilling all goods and services as specified by Loyalty Partner. BIG shall not be liable or held accountable (to BIG Members or Loyalty Partner’s merchants) for any complaint, dispute, claim, loss and/or damages suffered or alleged to be suffered by any individual in relation to the use or redemption of Partner Loyalty Points (and the goods and services in relation thereto).

12. In the event of any inconsistency, conflict, ambiguity or discrepancy between the English version and any other languages of these terms and conditions, the English version shall prevail at all times.



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Last Updated on 13 April 2021