By participating in this program for the redemption of any goods and/or services (“Products and/or Services”) offered on AirAsia.com’s website and/or mobile application (“AA.com’s Platform”), you are deemed to have accepted and agreed to these Terms and Conditions (or any additional terms and conditions stipulated by BIGLIFE Sdn. Bhd. (“BL”) from time to time which are legally binding.
The option to use BIG Points as a form of payment for the Products and/or Services on AA.com's Platform is only available for BIG Members (having subscribed and registered for membership under the loyalty and rewards program operated by BL under the name “BIG Loyalty” and have a unique registration number known as the “BIG Member ID” issued by BL at the point of purchase of Products and/or Services with a minimum of 125* BIG Points remaining in his or her BIG Membership account.
* except for AirAsia flights which requires a minimum of 100 BIG Points in the BIG Member's BIG Membership account
Any deduction of BIG Points as a form of payment is only available at a minimum knock-off rate of 125* BIG Points for every RM1 used (“Redemption Rate”) for purchase of Products and/or Services.
*except for AirAsia flights which requires a minimum of 100 BIG Points
The Redemption Rate is subject to change and BL reserves the right to fix and change the Redemption Rate, impose additional restrictions and/or conditions in using BIG Points as a form of payment from time to time at its sole and absolute discretion, and all such decisions by BL shall be deemed final and conclusive and BL will not entertain any complaint or dissatisfaction in relation thereto.
Once purchased, BIG Members shall direct all queries, products or services related issues with respect to Products and/or Services to AA.com or the respective merchants of the Products and/or Services within AA.com Platform and BL is not responsible for the actual products or services redeemed/purchased by BIG Member of the fulfilment thereof. The program does not constitute and should not be regarded as a recommendation or endorsement by BL of (the quality, service level or rating of) any product or service listed, offered or sold in AA.com Platform. BL hereby expressly disclaims any representation, warranty or undertaking in relation to quality, fitness, merchantability, suitability, status or adequacy of any Products and/or Services listed in AA.com Platform.
Once a purchase of Products and/or Services has been made using BIG Points as a form of payment, no refund of BIG Points is allowed, and any refund is strictly subjected to AA.com and/or the respective participating merchant’s refund policy as applicable respectively.
BIG Members who are suspended or blacklisted under the BIG Loyalty are not entitled to use BIG Points as form of payment for the Products and/or Services on AA.com's Platform.